Manage Organisational Customer Service (BSBOPS505)

This unit will equip participants with the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

Last updated: 04 Dec 2024

This course is an elective unit in the Diploma of Leadership and Management program. It will equip participants with the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
The skills and knowledge developed in this unit will be applicable to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem-solving and decision-making strategies.

Learning Outcomes

On completion of this training, participants will be able to:
  • Establish customer requirements
  • Deliver quality products and services
  • Evaluate customer service

 

Who is it for?

Team leaders and staff entering management roles.

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This module is delivered online.

Cost members: $400

Cost non-members: $450

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